Customer Care with Norwegian and English

  • Jornada
    Tiempo completo
  • Salario
  • Tipo de contrato
    Temporal
  • Experiencia
    De 1 a 2 años
  • Localidad
    Barcelona
  • Num. Vacantes
    2
  • Referencia
    B6773D86-B287-6B7E-6C82-DFB959B30F77

Presentation:



Do you have a passion for customer service? Are you a people person? Do you want to do teleworking? Are you a native Norwegian speaker who also has a high level of English? If so, we have the right position for you! We are looking for a passionate and proactive person, with some experience in customer service. This position will be providing technical support B2B to mechanics regarding digital car appointment systems and helping clients B2C with issues they may have with the service.



Key functions:



· Managing contacts, opening tickets reports and solving queries.

· Inbound and outbound Customer calls and give assistance to car mechanics.

· Manage customer emails and emails from mechanics concerning digital products.

· Control that all appointment platform appointments work correctly and ensure that mechanics receive appointments correctly.

· Give assistance to mechanics when digital systems can´t identify different cars.

· Help customers solve all technical issues within the platform or app appointment tool.

· Responsible for developing and maintaining excellent customer relationships.



Benefits:

· 09:00 - 18:00 Monday - Friday

· Weekends off

· Long-term contract with Adecco



Requirements



· Command of MS Office and other basic computer tools, including Microsoft Office.

· Fluent in Norwegian and English (C1 level or Native)

· At least 1-year experience in the Customer Service Industry will be a big plus.

· Customer Service Orientation, quality awareness, open-mindedness, and ability to learn.

· Good communication skills, critical thinking, positive attitude, team worker, works well under pressure and used to working in fast-paced environments.

· Home Office from anywhere in Spain is allowed.

· Valid EU Working permit, including a Spanish NIE is a must.