Customer Specialist with Italian and English. Teleworking position

  • Jornada
    Tiempo completo
  • Salario
  • Tipo de contrato
    Temporal
  • Experiencia
    De 1 a 2 años
  • Localidad
    Barcelona
  • Num. Vacantes
    15
  • Referencia
    8FF18930-0B28-78C6-F41C-D5E265A75C06

Do you have a passion for customer service? Are you a people person? Are you a native or C2 level Italian and English speaker? Are you looking for a diverse atmosphere to work in? If so, then you have found the right position! We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many opportunities for growth.



We have around 8,000 associates at 27 locations supporting national and international customers in more than 40 languages.



THE BEST PART IS THAT YOU CAN WORK FROM ANY PART OF SPAIN!!! :) Remote work is available for this position.



Key functions



· Providing Concierge Services to clients: Personal assistance for information and bookings on the move. Concierge Service provides a personal assistant that can access recommendations, reservations, weather reports, and travel advice in a matter of seconds.



· Provide information to the client and answer all claims, concerns, suggestions, or queries related to the contracted service.



· Emergency Calls Response: Vehicles automatically transmit all data relating to accidents to the monitoring center. Your mission will be to immediately make contact with the vehicle occupants and coordinate further measures.



· Coordinate Roadside Assistance for drivers. Provides support in the event of breakdowns or accidents. At the touch of a button, data is transmitted to our service center where it is analyzed.



· Track stolen vehicles: help customers to locate and recover their stolen vehicles. As soon as the theft is reported to the police, our monitoring center collects all vehicle data and determines the precise vehicle position via GPS tracking.



Requirements



-Fluency in Italian (Native level) or C1, and a high level of English are required.

- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.

- Able to handle stressful situations.

- Teamwork spirit. Organized. Curious and hungry to learn more.

- Critical and analytical thinking.

- Problem resolution.

- Customer satisfaction oriented.



Benefits:



· You can choose the schedule:



8.00 h to 16.00 h Monday - Sunday 39 h contract
16.00 h to 00.00 h Monday - Sunday 39h contract
00.00 h to 8.00 h Monday - Sunday 39h contract

· Long-term contract with Adecco

· Fun international team with opportunities for growth

· Hybrid or 100% teleworking position