Customer Support Agent - Scandinavian Market

  • Jornada
    Tiempo parcial
  • Salario
  • Tipo de contrato
  • Experiencia
    De 2 a 5 años
  • Localidad
  • Num. Vacantes
  • Referencia

Are you the Customer Support Agent we are looking for? Are you an enthusiastic tech-oriented professional within the travel industry who speak fluently any Scandinavian language? Then you are the person we are looking for!

We are looking for Customer Support Agents to serve as Amadeus customers- the first point of contact via phone, e-service and/or other media for support related requests to Amadeus- local products, services and solutions, with the key focus on achieving high standards in first contact resolution within the Scandinavian speaking markets

Main Responsabilitites

- Serve as Amadeus customers- the first point of contact via phone, e-service and/or other media in line with the defined support process and tools.

- Primarily provide high first contact resolution to an agreed set of Amadeus Products to be measured in line with performance indicators, utilizing full product knowledge and problem resolution skills.

- Log all cases in the appropriate Amadeus tool and assure correct and comprehensive data to enable meaningful reports and analysis.

- Quickly understand customer needs and impact. Service customers in a fast and efficient manner and apply workarounds if a final solution cannot be applied in a short time.

· Apply solutions by using knowledge base and guide customers through our portal to increase customer usage and adoption

· Ensure an efficient and qualitative case handling by following the defined support process and tools

· Work in line with, and in support of, existing help desk processes and defined service levels

· Search the knowledge base for a solution and use all available tools and media for an efficient and effective problem resolution

What we can offer you

- You will be part of a multi-cultural team with an international scope.

- You will benefit from a permanent contract and a competitive employee benefits package such as pension plan, travel, life and healthcare insurance as well as lunch allowance.

- Skill development and team management opportunities.

- Experience in one of the world's top 10 IT companies.

- You will be based in either Barcelona Office (Via Augusta 158).