Trainer with German - Healthcare sector

Nueva
  • Jornada
    Tiempo parcial
  • Tipo de contrato
    Temporal
  • Experiencia
    Sin experiencia
  • Localidad
    Barcelona
  • Num. Vacantes
    1
  • Referencia
    08004/326

Would you like to be part of a challenging project? Do you have experience in team building? Keep reading!

Majorel is looking for fluent German and English speakers as Trainer for one of its clients in Barcelona, a leading company in diabetes management devices.

As a Trainer, you will be working in a Contact Center and your main objective will be to provide knowledge and skills to the future customer service agents.

Main responsibilities will include:

- Inform of any changes or modifications of the existing product
- Empower the agents to make decisions and to solve problems in a proactively way
- Motivate the agents to do their best
- Be in contact with internal departments and give them feedback of the agents

The offices are located in Glories (Barcelona) and well communicated by public transportation.

Your schedule will between 08 am to 19 pm from Monday to Sunday with two days off and two weekends off per month.

If you consider yoursel a proactive professional and you are looking for a project where develop your leading skills we are looking forward to know you!

Requisitos
- Excellent communication skills in German and English
- Customer focused and service oriented
- Able to work under pressure
- Team Leader experience (minimum 6 months)
- New technologies knowledge will be a plus

Responsabilidades
- Lead and support your team
- Identify and resolve performance issues with team members
- Analyze, organize, control work activities
- Suggest and identify areas of improvement
- Ensure the achievement of team goals